An essential component of any Reliability Program is to define your terminology at EVERY step of the journey.
With MEL classes and Function descriptions, ensure that everyone saying or hearing ‘Switch’ have the same understanding of the term. In Maintenance and Work Order Systems, I have seen a ‘Tighten Connection’ task, generated from an Infrared scan, entered as Work Type: PdM, Corrective, Repair, Emergency, PM, Reactive, Routine, Condition Based, and even Optional. Define your terms! The definitions must be understood by Planning, Scheduling, Electrical, Mechanical, Instrumentation and Operations. They must be supplied to or developed with any contract work management teams.
Even ‘common sense’ terms like ‘Done’ and ‘Complete’ MUST be defined for each step of the process. This is especially true when Milestones or KPIs are based on job or task status. Develop a list of the criteria that must be met before the status is changed. Correctly explaining what “Done” means, for every step and phase, can avoid misunderstandings and overrun expenses, as well as providing more efficient tools for analyzing and reporting on performance and progress.
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